Frequently asked questions

Yes. All prices on hoston.ch are stated in Swiss francs and include 8.1 % VAT.

You can view and pay invoices in the client area at my.hoston.ch using the payment methods offered there. Never pay via links in emails that do not come from an @hoston.ch address.

No. For web hosting, WordPress, VPS and email plans, every renewal is charged at the price that applied when you signed up, as long as you stay on the same plan without interruption. Subject to changes in the VAT rate.

Web hosting, WordPress and email hosting plans run for 12 months; a VPS runs for either 1 or 12 months, as you choose. Domains are registered for the number of years ordered.

In the client area via ‘Request cancellation’, at any time, effective at the end of the term. We must receive the cancellation no later than 14 days before the term ends.

For a company website, web hosting Rigi or WordPress Säntis is usually enough. The hosting calculator under Tools recommends a suitable plan based on four questions.

Yes. JetBackup backs up files, databases, email and DNS records every day. Depending on the plan, backups are kept for 14 or 30 days, and you can restore them yourself in cPanel.

Yes, at any time via the client area, without migration and without downtime. You only pay the difference for the remaining term.

Yes. With every web hosting and WordPress plan, we migrate your files, databases and email free of charge.

With web hosting, we take care of the server, updates and security. A VPS is your own virtual server with root access: more freedom, but software, updates and backups are your responsibility.

Yes. With monthly billing, you can cancel at the end of the current month. With annual billing, a term of 12 months applies at the same monthly price.

No, not automatically. Backups on a VPS are the customer's responsibility, unless a backup add-on has been explicitly ordered.

A .ch domain costs CHF 6.90 in the first year and CHF 14.90 per year thereafter, both including VAT.

Yes. Transferring .ch and .li domains is free of charge and the term remains unchanged. You need the auth code from your current provider.

By paying the renewal invoice or by clicking ‘Renew’ under ‘Domains’ in the client area. You will find the prices per extension on the ‘Renew a domain’ page.

No. With Email Mailbox or Email Business, you get mailboxes for your domain without web hosting. However, mailboxes are already included in every web hosting plan.

Using IMAP and SMTP with the server stated in your welcome email. You will find guides for common email apps in the Knowledge base in the client area.

The fastest way is a ticket in the client area at my.hoston.ch. You can also write to support@hoston.ch or contact us via WhatsApp for short questions.

Usually on the same working day. Tickets from the client area are handled with priority.

At status.hoston.ch. There we show the status of our services, availability over the last 90 days and announced maintenance.

Our emails only come from addresses ending in @hoston.ch. We never ask for your password. Forward suspicious messages to phishing@hoston.ch.

To abuse@hoston.ch or via the ‘Report abuse’ page. Include the exact URL or IP address and evidence, and for spam the full email headers.